Refund Policy

1. Return Process:

• To initiate a return, please contact our customer service team within 3 days of receiving your order.
• Please provide your order number and a brief reason for the return.

2. Unboxing Video Requirement:

• For returns, especially in cases of damage or defects, we require a video of the unboxing process. This helps us understand the condition of the product upon arrival and process your request more efficiently.

3. Return Shipping Fees:

• You will be responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds:

• Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with your order number and unboxing video. We will arrange for a replacement at no additional cost to you.

6. Non-Returnable Items:

• Certain products are non-returnable for hygiene and safety reasons. Please refer to the product description or contact our customer service for clarification.

7. Contact Information:

• For any return or refund inquiries, please email us at